Privacy Policy

Effective Date: 12/09/2024

At Carfero ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, services, and tools (the "Platform"). By accessing or using Carfero, you agree to the terms of this Privacy Policy.

1. Data We Collect

We collect and process the following types of personal data:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and profile details if you register for an account.
• Transaction Information: Details of the vehicles you list, offers made or received, and purchase/sale history.
• Payment Information: Bank account details or payment card information (processed through third-party payment processors).

1.2 Vehicle Information

Details of the vehicles you list or inquire about, including make, model, registration number, VIN, and vehicle history.

1.3 Technical Information

• IP address, browser type, operating system, and device information when you access the Platform.
• Cookies and similar tracking technologies (see our Cookie Policy for more details).

1.4 Communications

Records of your communications with us, including email and chat messages.

2. How We Use Your Data

We use your personal data to:

• Provide and improve our services, including facilitating connections between sellers and buyers.
• Verify your identity and ensure the security of your account.
• Process transactions, including offers, bids, and vehicle purchases.
• Communicate with you about offers, listings, and updates related to your use of the Platform.
• Respond to your inquiries, complaints, or support requests.
• Comply with legal obligations, such as fraud prevention and tax reporting.
• Analyze and improve the performance of our Platform (e.g., through anonymized data).

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under the terms you agree to when using our Platform.
• Legitimate Interest: To operate, improve, and market our services, and to protect our business and users from fraud or misuse.
• Consent: When you opt-in to marketing communications or other non-essential services. You may withdraw your consent at any time.
• Legal Obligation: To comply with legal requirements such as tax laws, court orders, and regulatory obligations.

4. Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• With Buyers and Sellers: When facilitating vehicle transactions, your contact and vehicle details will be shared with the relevant parties.
• Service Providers: We work with third-party companies (e.g., payment processors, marketing agencies, IT service providers) to help operate the Platform.
• Legal Obligations: If required by law, court order, or governmental authority, we may disclose your personal data to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner or business entity.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Encryption: Sensitive data is encrypted during transmission (e.g., via SSL) and at rest.
• Access Control: We limit access to personal data to authorized employees and third-party service providers who require it for their work.
• Regular Audits: We perform regular security audits and assessments to ensure compliance with industry standards.

However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data.

6. Your Data Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You have the right to request corrections if the information we hold is inaccurate or incomplete.
• Erasure (Right to be Forgotten): You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.
• Restriction of Processing: You can ask us to limit the processing of your data under certain conditions.
• Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at [Insert Contact Information]. We may ask you to verify your identity before fulfilling your request.

7. Retention of Data

We retain personal data for as long as necessary to:

• Provide the services you have requested.
• Comply with legal obligations (e.g., tax or fraud prevention laws).
• Resolve disputes and enforce our agreements.

Once the data is no longer required for these purposes, we securely delete or anonymize it.

8. International Data Transfers

As we operate in multiple jurisdictions, your data may be transferred and processed outside your home country, including in countries that may not provide the same level of data protection as your jurisdiction. In such cases, we will ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform, analyze traffic, and customize content. For more information on our use of cookies, please review our [Cookie Policy].

10. Marketing Communications

With your consent, we may use your contact details to send you marketing communications, such as newsletters and promotional offers. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in the email.
• Updating your preferences in your account settings.
• Contacting us directly at [Insert Contact Information].

Please note that even if you opt out of marketing communications, we may still send you non-marketing communications, such as transaction-related emails or account notifications.

11. Third-Party Links

Our Platform may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify users of any significant changes by posting the revised policy on our website and updating the "Effective Date" at the top.

Your continued use of the Platform after any changes to this policy constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Carfero Ltd

71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

Email: hello@carfero.com

Phone: 00000000000

Last updated: 12/09/2024